Support
Answers to the questions that come up most often. If yours is not here, write to us — we read every message.
Frequently asked questions
- Where is my data stored?
- On your device only. Moonlet Nap has no servers, no accounts and no cloud sync — it does not use an internet connection at all, so your records never leave the device you created them on.
- Do I need an account?
- No. The app works straight after installation: there is nothing to register and nothing to log into.
- Can I track more than one child?
- Yes. Each child gets a separate profile with their own photo and colour theme, and you switch between them inside the app.
- Why does the sleep timer appear on my Lock Screen?
- That is Live Activity. While a sleep is running, the timer stays on the Lock Screen and in the Dynamic Island, so you can check it without opening the app.
- How do I delete everything?
- Delete individual records or a child's profile inside the app, or delete the app itself — all of its data is permanently removed with it.
Get in touch
Tell us your device model, your iOS version and what happened. Screenshots help a lot. We usually reply within a couple of days.
Write to support